Reserve a Confidential Appointment
Booking takes a couple of minutes. Choose a time below, or get in touch if you'd like to talk first.
How booking works
Four ways to get started
Book online — choose a time in the calendar below. The quickest way to get started.
Free 15-minute chat — if you'd like to check we're the right fit first, just call or email for more information.
Call us — prefer to speak to someone? Call 03 9114 3814.
Email us - Prefer email? Send one to us: info@coordinatedhealthcare.com.au
Before you book, please check the information below
If you or someone else is in immediate danger, call 000. For mental health crisis support, call Lifeline on 13 11 14 (24 hours).
What you might need, depending on how you're funded:
If an organisation is paying for some or all of your treatment, you will need to provide us with some documentation prior to your first session
If you are funded by one of the schemes on the list below, please provide the information listed before your first appointment.
Medicare Funding (Rebate or Bulk Billed)
A Mental Health Care Plan from your GP and a separate referral letter — you need both to claim a rebate.
Your Medicare card details.
Good to know: rebates can't be backdated, so have your plan and referral in place before the appointment you want to claim for. We can put the rebate claim in for you.
Private health insurance
Your membership details. Rebates depend on your level of cover — check with your insurer. (You claim through your insurer, not Medicare, and can't claim both for the same session.). We do have on-the-spot claiming through Tyro and Hicaps
NDIS / MyAged Care
Your NDIS or Agedcare number and plan details, and whether your plan is self-managed or plan-managed.
Your support Coordinator and plan manager's contact details.
We will handle all payment processes with them, and there will be no out-of-pocket fees for you
DVA
Your DVA card details and any referral your arrangement requires.
We will handle all payment processes with them, and there will be no out-of-pocket fees for you
WorkCover / TAC
Your claim number and case manager's contact details, plus any approval letters needed before sessions.
We will handle all payment processes with them, and there will be no out-of-pocket fees for you
Other services, such as Victims of Crime
Your claim number and case manager's contact details, plus any approval letters needed before sessions.
We will handle all payment processes with them, and there will be no out-of-pocket fees for you
Self-funded with no rebates
If you are paying for the sessions without any rebates, no further information is required
We take cash (please let us know beforehand if you require change), EFT, Visa, Mastercard and American Express
How to send documents to us
To send the above documents securely, you can do so by one of the following ways
Through your secure online intake — when booking, you'll be guided through Halaxy's secure intake, where you can provide your details. or
Bring them to your first session, or
Ask your GP to send your referral and plan directly to us, or
Email the information to us, or
Upload it to Halaxey directly via their patient portal (this is the most secure)
If you're unsure, call us on 03 9114 3814, and we'll talk you through it.
What to expect after you book
You will be sent a reminder 48 hours before your appointment.
Please confirm your appointment; if you do not confirm your appointment, it may be cancelled and offered to someone on our wait list.
If you can no longer make your appointment, please cancel it 48 hours in advance to allow someone else to utilise it. If you don’t, give us at least 24 hours’ notice of changes; you may be charged a late cancellation fee.
Telehealth video appointments — For video, you'll receive a secure link with your reminder; alternatively, you can join the video wait room at the time of your appointment here:
Phone appointments — We'll call you at your appointment time.
In person — Arrive at your appointment time at 169 Park Street, South Melbourne VIC 3205, as we operate via appointment only. The front door will sometimes be locked. Please knock on the door, and someone will open it for you. Please note, in-person appointments are only available on Wednesday late afternoons/evenings